Integrate your WordPress and WooCommerce site with RecomAI&#039;s powerful AI chatbot platform to drive sales and automate support.

ReComAI Chatbot – AI Customer Support, Live Chat & Smart Recommendations

RecomAI is an advanced AI-powered e-commerce personalization platform designed to boost sales and enhance customer experiences on platforms like Shopify, WooCommerce, and Magento. It combines intelligent product recommendations, an AI chatbot for real-time support, and features like AI skin analysis to guide shoppers, automate interactions, and increase conversions.
Built by Destinova AI Labs, RecomAI helps e-commerce brands turn visitor interactions into revenue by providing personalized suggestions, handling queries 24/7, and optimizing average order value (AOV). Whether you are looking to automate your support or drive more sales through intelligent recommendations, RecomAI is the ultimate AI assistant for your store.
<h4>AI Chatbot &amp; Voice Agent</h4>
<ul>
<li>24/7 GPT-Powered Chatbot (Reco): High-performance AI assistant that handles support queries, order tracking, and sales assistance autonomously in over 100 languages with real-time streaming responses.</li>
<li>AI Voice Agent: Real-time voice conversations powered by WebSocket audio streaming — visitors can talk to the AI assistant using their microphone and hear spoken responses, just like a phone call.</li>
<li>Hybrid Human Handoff: Seamlessly transitions complex conversations from the AI to human support agents when needed, with live agent typing indicators.</li>
<li>Multilingual Support: Communicate with your global audience seamlessly with support for interactions in over 100 languages.</li>
</ul>
<h4>Sales &amp; Conversions</h4>
<ul>
<li>AI Product Recommendation Engine: Delivers real-time, behavior-based product suggestions to shoppers, including personalized customer-specific recommendations.</li>
<li>AI Sales Assistant (Upsell &amp; Cross-sell): Automatically suggests premium upgrades and matching accessories to maximize cart value and AOV.</li>
<li>AI Auto Nudge Popups: Contextual, non-intrusive popups triggered on product pages designed to drive conversions and reduce cart abandonment.</li>
<li>Proactive Campaigns: Configure targeted campaigns that trigger automatically based on shopper behavior and browsing context.</li>
<li>Product Summarizer: Uses AI to help shoppers quickly understand key product benefits and specifications.</li>
</ul>
<h4>Lead Capture &amp; Integrations</h4>
<ul>
<li>Lead &amp; Data Collection: Captures visitor name, email, phone, and preferences through configurable pre-chat forms to build your marketing list.</li>
<li>Question Chaining: Guide visitors through multi-step conversation flows to qualify leads and collect structured information.</li>
<li>Seamless WooCommerce Integration: Automatically sync your product catalog for accurate, AI-powered recommendations.</li>
</ul>
<h4>Personalization &amp; Intelligence</h4>
<ul>
<li>Cart-Aware Recommendations: The chatbot reads the visitor&#8217;s current cart contents to provide contextually relevant suggestions.</li>
<li>Order Tracking: Built-in order tracking tab that lets customers check their order status directly within the chatbot widget.</li>
</ul>
<h4>Customization &amp; Branding</h4>
<ul>
<li>Fully Customizable Widget: Configure chat height, width, alignment, margins, colors, header background, fonts, and chat launcher icon &amp; label to match your brand.</li>
<li>Starter Messages &amp; Quick Menu: Set up pre-defined questions and quick-access menu items to guide visitors.</li>
<li>Home Tab &amp; Bottom Navigation: Tabbed interface with Home, Chat, and Track tabs for organized visitor experiences.</li>
</ul>
<h3>External Services</h3>
This plugin relies on the RecomAI platform, a SaaS service developed and operated by Destinova AI Labs, to deliver its AI chatbot functionality. A RecomAI account is required to use this plugin. No data is sent to RecomAI until the store administrator has signed in and enabled the chatbot.
<h4>RecomAI REST API (https://api.recomai.one/api)</h4>
The plugin&#8217;s server-side PHP code and the chatbot widget communicate with the RecomAI REST API:
<ul>
<li>Authentication (admin only): When a store administrator signs in, signs up, verifies an email OTP, or resets a password from the plugin settings page, the plugin sends the provided credentials (email, password, OTP, phone number, store URL, and store name) to the RecomAI authentication endpoints.</li>
<li>Chatbot configuration (admin only): After login, the plugin retrieves the chatbot embed token and widget configuration from the API using the administrator&#8217;s email and authentication token.</li>
<li>WooCommerce connection (admin only): When the administrator connects WooCommerce, the plugin sends WooCommerce REST API consumer keys and the store URL to the RecomAI API so that products can be synced for AI-powered recommendations.</li>
<li>Chat messages (storefront): When a visitor sends a message through the chatbot widget, the message text, chatbot auth key, chat session ID, current store URL, and (if available) the Shopify/WooCommerce customer ID and cart contents are sent to the API. Responses are streamed back via Server-Sent Events (SSE).</li>
<li>Visitor registration (storefront): When a visitor submits the pre-chat form, their name, email, phone number, and message are sent to the API to create a chat session.</li>
<li>Auto-nudge recommendations (storefront): When a visitor views a product page, the product name and store owner ID are sent to the API to fetch contextual cross-sell suggestions.</li>
<li>Customer recommendations (storefront): For logged-in customers, the customer ID, store URL, and auth token are sent to fetch personalized product recommendations.</li>
<li>Cart click tracking (storefront): When a visitor clicks a product recommendation, the click event data is sent to the API for analytics.</li>
</ul>
<h4>RecomAI Socket.IO (https://api.recomai.one)</h4>
The chatbot widget establishes a persistent Socket.IO (WebSocket) connection to <code>https://api.recomai.one</code> for real-time features:
<ul>
<li>Live support chat: When the conversation is handed off to a human agent, messages from the agent are received in real time, and visitor messages and typing indicators are sent over this connection.</li>
<li>Session management: The chat session ID is emitted on connection to associate the socket with the active conversation.</li>
<li>Support mode toggle: The server can switch the conversation between AI and human-support modes in real time.</li>
<li>Message feedback: When a message rating is submitted, the feedback is synchronized via this connection.</li>
</ul>
This connection is only established when the chatbot widget is loaded on the storefront and the chatbot is enabled.
<h4>RecomAI Voice API (wss://api.recomai.one/api/voice)</h4>
If the AI Voice Agent feature is enabled, the chatbot widget opens a WebSocket connection to <code>wss://api.recomai.one/api/voice</code> for real-time voice conversations:
<ul>
<li>Microphone audio: When a visitor initiates a voice call, the browser captures microphone audio (with the visitor&#8217;s permission), encodes it as base64 PCM16 at 24 kHz, and streams it to the server.</li>
<li>AI audio responses: The server streams back AI-generated audio responses (base64 PCM16) which are played through the visitor&#8217;s speakers.</li>
<li>Transcripts: The server sends real-time transcripts of both the visitor&#8217;s speech and the AI&#8217;s spoken responses.</li>
<li>Data sent: The chatbot ID and auth key are sent as query parameters when the connection is established. During the call, only encoded audio data is transmitted.</li>
</ul>
The voice connection is only opened when the visitor explicitly clicks the voice call button and grants microphone permission. No audio is captured or transmitted at any other time.
<h4>RecomAI AWS S3 Storage (https://ai-bot-knowledge-bucket.s3.ap-south-1.amazonaws.com)</h4>
The chatbot widget and administrative dashboard store and retrieve files from an Amazon S3 bucket managed by Destinova AI Labs:
<ul>
<li>Chatbot Assets: The chatbot widget downloads custom branding assets, logos, chat icons, and user-uploaded media from this bucket.</li>
<li>Knowledge Base Documents: When a store administrator uploads files (such as PDFs, DOCX, or text files) to train the AI&#8217;s knowledge base via the RecomAI dashboard, these files are stored in and retrieved from this S3 bucket.</li>
<li>Visitor Media Uploads: If features like file uploads in support chat or AI skin analysis (facial scan images) are utilized, visitor-submitted media is sent to this bucket for secure storage and AI analysis.</li>
</ul>
<h4>RecomAI Dashboard (https://app.recomai.one)</h4>
The plugin links to the RecomAI web dashboard for chatbot management and onboarding. The administrator&#8217;s authentication token is passed as a URL parameter when redirecting to the dashboard. No visitor data is sent to this URL.
<ul>
<li>Service provider: Destinova AI Labs</li>
<li>Service URL: https://recomai.one</li>
<li>Terms of Use: https://www.recomai.one/ai-terms</li>
<li>Privacy Policy: https://www.recomai.one/privacy-policy</li>
</ul>
<h4>Google Fonts API (https://fonts.googleapis.com)</h4>
The chatbot widget may load custom font families from the Google Fonts CDN. This occurs only when a store administrator has configured a non-system font for the chatbot interface through the RecomAI dashboard. No visitor data is transmitted to Google Fonts; only the requested font family name is included in a standard stylesheet URL.
<ul>
<li>What is loaded: A Google Fonts CSS stylesheet for the configured font (e.g., <code>https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;600;700&amp;display=swap</code>).</li>
<li>When it is loaded: Only when the chatbot widget is active on the storefront and the store admin has selected a non-system font. If the default system font is used, no request is made to Google Fonts.</li>
<li>Data sent: None. This is a standard read-only CDN request for a CSS file; no personal or visitor data is transmitted.</li>
<li>
Reason for use: Loading web fonts from Google Fonts CDN is a permissible exception under WordPress Plugin Directory guidelines for font families from Google or their approved CDN.
</li>
<li>
Service provider: Google LLC
</li>
<li>Service URL: https://fonts.googleapis.com</li>
<li>Privacy Policy: https://policies.google.com/privacy</li>
</ul>

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