Name: Chatwoot Client Portal by ICT Shift
Availability: InStock
Author: ICT Shift

Chatwoot-powered customer support portal for WordPress with ticket list/detail views, new ticket form, livechat widget/embed, and inbox-based syncing.

Chatwoot Client Portal by ICT Shift

<p>Chatwoot Client Portal by ICT Shift turns your WordPress site into a Chatwoot-backed support portal.</p>
<p>Built by <a href="https://www.ictshift.com/" rel="nofollow ugc">ICT Shift</a>.</p>
<p>Give clients a familiar, branded support area inside WordPress while your team continues working in Chatwoot.</p>
<p>Ideal for businesses that want to:</p>
<ul>
<li>Let logged-in users view and reply to support tickets without leaving your website</li>
<li>Offer contact-style intake pages for non-logged-in visitors</li>
<li>Keep omnichannel conversations centralized in Chatwoot inboxes (email, livechat, WhatsApp, and more)</li>
<li>Sync useful customer context from WordPress and commerce plugins into Chatwoot contact records</li>
</ul>
<p>For help with Chatwoot setup, self-hosting, or hosting guidance, you can contact ICT Shift at <a href="https://www.ictshift.com/" rel="nofollow ugc">https://www.ictshift.com/</a>.<br />
Plugin support is also available in the WordPress.org support forum.</p>
<p>Features:</p>
<ul>
<li>Ticket list and detail shortcodes</li>
<li>Dedicated new-ticket shortcode/form</li>
<li>Reply support with optional attachments</li>
<li>Ticket status display and update flow</li>
<li>Floating livechat widget + embedded chat modes</li>
<li>Logged-in user livechat identity (<code>setUser</code>) with optional identity validation (<code>identifier_hash</code>)</li>
<li>Contact sync to Chatwoot from WordPress profile, WooCommerce, and FluentCart (best effort)</li>
<li>Multi-inbox filtering support</li>
<li>Webhook-based synchronization support</li>
<li>Translation-ready text domain</li>
</ul>
<p>Shortcodes:</p>
<ul>
<li><code>[ictss_support_tickets]</code> &#8211; ticket list view (+ New Ticket button)</li>
<li><code>[ictss_support_ticket]</code> &#8211; ticket conversation detail view (<code>?ictss_ticket_id=</code>)</li>
<li><code>[ictss_support_new_ticket]</code> &#8211; dedicated new ticket form</li>
<li><code>[ictss_support_live_chat_full]</code></li>
<li><code>[ictss_support_live_chat_box]</code></li>
</ul>
<h4>Ticket list shortcode</h4>
<pre><code>[ictss_support_tickets]
</code></pre>
<p>Shows the ticket list only and includes the &#8220;+ New Ticket&#8221; header button.</p>
<p>Optional ticket list attributes:</p>
<ul>
<li><code>new_ticket_url</code> &#8211; override the &#8220;+ New Ticket&#8221; button URL</li>
<li><code>ticket_detail_url</code> &#8211; override ticket detail page URL</li>
</ul>
<p>Example:</p>
<pre><code>[ictss_support_tickets new_ticket_url="https://example.com/new-ticket" ticket_detail_url="https://example.com/ticket-details"]
</code></pre>
<h4>Ticket detail shortcode</h4>
<pre><code>[ictss_support_ticket]
</code></pre>
<p>Shows a selected ticket conversation using <code>?ictss_ticket_id=</code> and includes a &#8220;Back to My Tickets&#8221; button.</p>
<p>Optional ticket detail attributes:</p>
<ul>
<li><code>tickets_url</code> &#8211; override the back-to-list button URL</li>
<li><code>show_unassigned_assignee="yes|no"</code> (default <code>no</code>) &#8211; when <code>yes</code>, always show Assigned as <code>Unassigned</code> if no agent is set</li>
</ul>
<h4>New ticket shortcode</h4>
<pre><code>[ictss_support_new_ticket]
</code></pre>
<p>Optional new ticket attributes:</p>
<ul>
<li><code>show_attachments="yes|no"</code> (default <code>yes</code>)</li>
<li><code>show_priority="yes|no"</code> (default <code>no</code>)</li>
<li><code>inbox_id</code> &#8211; override the Chatwoot inbox used for ticket creation</li>
<li><code>mail_to</code> &#8211; override mail transport recipient(s) for this page only</li>
<li><code>require_login="yes|no"</code> (default <code>yes</code>) &#8211; set to <code>no</code> for public/contact intake pages</li>
<li><code>tickets_url</code> &#8211; override the &#8220;Back to My Tickets&#8221; button URL after successful submit</li>
<li><code>debug_console="yes|no"</code> (default <code>no</code>) &#8211; for admins, logs submit diagnostics to browser console (helpful for mail transport troubleshooting)</li>
</ul>
<p>Examples:</p>
<ul>
<li>Support intake: <code>[ictss_support_new_ticket show_attachments="yes" show_priority="yes"]</code></li>
<li>Contact intake (public form): <code>[ictss_support_new_ticket show_attachments="no" show_priority="no" require_login="no"]</code></li>
</ul>
<p>When <code>require_login="no"</code>, the form is available to non-logged-in visitors. Enable hCaptcha in plugin settings for public intake protection.</p>
<p>Recommended page setup:</p>
<ul>
<li><strong>My Tickets</strong> page: <code>[ictss_support_tickets]</code> and <code>[ictss_support_ticket]</code> (can be the same page)</li>
<li><strong>New Ticket</strong> page: <code>[ictss_support_new_ticket]</code> (can also be a separate page)</li>
</ul>
<p>Optional URL overrides:</p>
<ul>
<li>Ticket list: <code>new_ticket_url</code>, <code>ticket_detail_url</code></li>
<li>Ticket detail: <code>tickets_url</code> (back to list button)</li>
<li>New ticket: <code>tickets_url</code> (back to list button after successful submit)</li>
</ul>
<p>After submit, users are informed that a new ticket can take a few minutes to appear in the ticket list.</p>
<p>Theme compatibility notes:</p>
<ul>
<li>Supported compatibility targets: Astra, Divi, BeTheme, and default WordPress themes.</li>
<li>BeTheme compatibility includes field/button normalization for the new-ticket form (including public contact intake pages).</li>
<li>Divi compatibility includes suppression of inherited hover pseudo-icons on ICTSS buttons in WooCommerce-themed contexts.</li>
</ul>
<h3>External Services</h3>
<p>This plugin relies on external services for support portal functionality and optional anti-bot verification.</p>
<h4>Chatwoot</h4>
<p>This plugin connects to a Chatwoot instance to provide support ticket, livechat, contact sync, and webhook functionality. The Chatwoot base URL is configured by the site owner in plugin settings and can point to either a self-hosted Chatwoot server or the Chatwoot cloud service.</p>
<ul>
<li>What it is: Chatwoot is an open-source customer support platform. This plugin uses the Chatwoot REST API to sync contacts, create tickets, post replies, and receive webhook events.</li>
<li>Data sent: contact identity and profile data (name, email, phone, optional custom attributes), conversation and ticket metadata, message content, and optional file attachments.</li>
<li>When data is sent: when loading the livechat widget/embed, creating support tickets, replying to tickets, syncing contacts, loading debug/API diagnostics, and processing webhook events.</li>
<li>Browser storage: when the livechat widget or embed is enabled, Chatwoot and optional identity/session-reset flows may use browser cookies and local/session storage to maintain chat session state.</li>
<li>Service URL: Determined by the Base URL configured in plugin settings (e.g. https://app.chatwoot.com/ for Chatwoot cloud, or a custom domain for self-hosted deployments).</li>
</ul>
<p><strong>If using Chatwoot cloud (app.chatwoot.com):</strong></p>
<ul>
<li>Terms of service: https://www.chatwoot.com/terms-of-service</li>
<li>Privacy policy: https://www.chatwoot.com/privacy-policy</li>
</ul>
<p><strong>If using a self-hosted Chatwoot instance:</strong></p>
<ul>
<li>The data controller is the operator of that server. The site owner is responsible for ensuring appropriate terms and privacy policies are in place for their own Chatwoot deployment. Chatwoot&#8217;s privacy policy and terms of service do not automatically apply to self-hosted instances.</li>
<li>Chatwoot is open-source (MIT licensed): https://github.com/chatwoot/chatwoot</li>
</ul>
<h4>hCaptcha (optional)</h4>
<p>This plugin optionally integrates hCaptcha for anti-spam/bot protection on public ticket and contact intake forms.</p>
<ul>
<li>What it is: hCaptcha is a third-party CAPTCHA service. It is only loaded when hCaptcha is explicitly enabled in plugin settings.</li>
<li>Data sent: a challenge response token and visitor IP address (<code>remoteip</code>) for server-side verification, and the hCaptcha widget JavaScript for browser-side challenge rendering.</li>
<li>When data is sent: only when hCaptcha is enabled in plugin settings AND a visitor submits a public form that requires CAPTCHA verification.</li>
<li>Service URL: https://www.hcaptcha.com/</li>
<li>Terms of service: https://www.hcaptcha.com/terms.html</li>
<li>Privacy policy: https://www.hcaptcha.com/privacy.html</li>
</ul>
<p>Site owners are responsible for obtaining any consent required in their jurisdiction before enabling external-service features.</p>


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