SignalZen

SignalZen is a live chat solution for your website which enables you to engage and…

Our live chat solution helps build a lasting relationship – make your customers feel appreciated.

Full feature set across all service levels – usability is never compromised.

Features:

  • Slack Integration – talk to your visitors directly from Slack.
  • No ads – we will never show any third party paid content to your users.
  • Mobile friendly – mobile friendly interface for both chat users and operators.
  • Files transfer – site visitors and chat operators can securely exchange files in real time.
  • Emojis – all chat participants can express themselves with emojis 🙂
  • Auto invitations – define how and when you want to invite the visitors of your website to a chat session.
  • Participant status – see when operators or visitors are online.
  • Customized widget text – define what static text your visitors see in the live chat widget (for translations too).
  • Offline notifications – operators and visitors are optionally notified about new messages by email, when offline.
  • Unlimited operators – scale your customer service team without additional cost.
  • API – use our RESTful API to retrieve existing live chat visitors and full conversations.

This section describes how to install the plugin and get it working.

  1. Upload the plugin files to the /wp-content/plugins/signalzen directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Settings->SignalZen screen to configure the plugin
  1. See your chat sessions in the list.

    See your chat sessions in the list.

  2. Talk to your website visitors in real time.

    Talk to your website visitors in real time.

  3. Connect to Slack as a secondary communication channel.

    Connect to Slack as a secondary communication channel.

  4. Talk to your website visitors through Slack.

    Talk to your website visitors through Slack.