1.10.5 (Date: November 28, 2025)

Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter.
Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries.
Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided.

1.10.4 (Date: November 21, 2025)

Fixed: Issue with attachments not showing from third-party storage.

1.10.3 (Date: Nov 17, 2025)

Resolved issues affecting public ticket and attachment visibility.

1.10.2 (Date: Nov 6, 2025)

Fixed Guideline Issues

1.10.1 (Date: Oct 31, 2025)

Fixed Text Domain Issues
Updated Libraries
Prevent Direct Access to Plugin Files
Added GitHub Public repo link in the readme file

1.10.0 (Date: October 23, 2025)

Added: Fluent Cart product purchase widget in the ticket sidebar.
Added: Fluent Cart product and order options in custom fields.
Added: Workflow trigger based on Fluent Cart product and order from custom fields.
Added: Option to integrate the customer portal into the Fluent Cart customer dashboard.
Added: Multi-select option for product filtering in tickets.
Improved: Refined plugin performance for increased speed and efficiency.

1.9.2 (Date: August 20, 2025)

Added: Product assignment to tickets in Workflow Actions.
Added: Support for custom field data in Outgoing Webhooks.
Improved: Click-to-copy shortcode functionality on the Global Settings page.
Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
Improved: Dash icon updated.
Fixed: CSRF issue fixed on Report Export – nonce verification.
Fixed: Error during AI activity log cleanup.

1.9.1 (Date: July 15, 2025)

Improved: After selecting the portal page, it now displays the page name along with the page ID.
Improved: Enhanced data validation when creating a customer through the “Create Ticket on Behalf of Customer” module.
Improved: Added a filter to control the display of bottom borders in email templates.
Fixed: Custom field “required” validation not working under certain conditions.
Fixed: Start date does not display correctly in the Paid Memberships Pro widget.
Fixed: Design conflict with the Blocksy theme in the customer portal.
Fixed: Translation issues across various modules.
Fixed: Agents unable to edit additional data fields.
Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
Fixed: Selected product displayed as ID instead of name in view ticket module.
Fixed: Change customer option showed only the current customer ID instead of the full list.
Fixed: Workflow didn’t work when Fluent Community plugin was inactive.
Fixed: Attachment access issue on symlinked servers using realpath.

1.9.0 (Date: May 28, 2025)

Added: Integration with Fluent Community. (Pro)
Added: Informational replies on admin ticket responses.
Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
Improved: Internal note functionality now works for closed tickets.
Improved: Responses in closed tickets can now be edited.
Fixed: Error message shown for the Priority field when the Product is required in the customer portal.
Fixed: Fatal error triggered by the Share Essentials weekly cron job.
Fixed: Customer responses not displaying in agent response stats within agent reports.
Fixed: Incorrect ticket response count shown in today’s stats.
Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
Fixed: “Waiting For Reply” filter not working in advanced filtering.
Fixed: Responsive issues in the Agent Portal.

1.8.8 (Date: Apr 22, 2025)

Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal.
Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
Fixed: Missing translations in the customer portal.
Fixed: Changes to ticket form configurations were not reflecting in the customer portal.
Fixed: Removed unnecessary API call on the customer portal page.
Fixed: Custom field not updating correctly via REST API.
Fixed: Issue with Fluent Form and Fluent CRM integration.
Fixed: Issues with updating actions in the workflow.
Fixed: Issue with conflicting forms in the customer portal’s registration and password reset process.

1.8.7 (Date: Mar 20, 2025)

Improvement: Enhanced and refined the Customer Portal UI/UX.
Improvement: New block editor for the updated Customer Portal layout.
Improvement: Resume options for incomplete Freshdesk ticket migrations.
Fixed: Images pasted directly are deleted after some time.
Fixed: Unable to edit customers with no name in the customer list.
Fixed: Attachment issue when creating a ticket from Fluent Forms.
Fixed: Issue with unchecking agent permissions.
Fixed: Missing option to delete custom fields during creation.
Fixed: Creating an action in a workflow also creates a duplicate action.
Fixed: Advanced filter does not work when a multi-select option is selected.
Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
Fixed: Product not displaying in WooCommerce widget.
Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
Fixed: Direct copy-paste of images was not functioning properly in multisite.

1.8.6 (Date: Feb 28, 2025)

Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.

1.8.5 (Date: Dec 26, 2024)

Added: Agent Time Tracking (Pro)
Added: Saved search (Pro)
Added: Keyboard Shortcuts
Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload.
Fixed: Recaptcha functionality issue in the Customer Portal.
Fixed: WorkFlow action sequence title issue.
Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
Fixed: Compatibility issue with the Sequential Order Plugin.
Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
Fixed: Error message displaying when the Customer Portal loads.
Fixed: Notes within a closed ticket becoming non-editable.
Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature.
Fixed: Email verification message translation and verification message hooks not functioning properly.

1.8.4 (Date: Sep 27, 2024)

Hot-fix: Fixed issue with Activity logs cleanup

1.8.3 (Date: Sep 25, 2024)

Added: Workflow action sequence (Pro)
Added: Direct paste image in WP Editor
Fixed: Required sign not visible for product options marked as required during ticket creation
Fixed: Reply button toggle option not working in the admin portal
Fixed: Issue with the route URL on the All Tickets page
Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
Fixed: OpenAI routing issue resolved
Fixed: CSS issue related to ticket filter theme in the Customer Portal
Fixed: Responsive issue on the view ticket page
Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system

1.8.1 (Date: Sep 10, 2024)

Fixed – Email verification vulnerability issue in signup
Fixed – Customer portal ticket fetching vulnerability issue

1.8.0 (Date: Aug 15, 2024)

Added – Integration with OpenAI (Pro)
Added – Product Filter and sorting option in customer portal
Added – Email verification in sighup for customer
Added – Two-FA in signing for customer
Fixed – Freshdesk ticket migration issue
Fixed – Response message not being saved correctly in the auto-close settings
Fixed – Data remaining in the “Create Customer” form after creating a customer in the Customers module
Fixed – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
Fixed – Shortcode always being pasted below the content
Fixed – Tickets still being deletable even when the “Delete Ticket” permission is unchecked
Fixed – Workflow issue when the ticket-closing condition is triggered

1.7.90 (Date: May 28, 2024)

Added – Activity Trends by Time of Day (Pro)
Added – Integration with Fluent Boards (Pro)
Added – Integrations Logs
Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
Added – Duplicate or clone workflows (Pro)
Added – Required option in product field (Pro)
Fixed – If the site language is not set to English, the workflow always defaults to manual mode
Fixed – Inbox identifier css issue in all tickets table
Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets
Fixed – Freshdesk ticket migration issue
Fixed – Zendesk ticket migration issue
Fixed – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
Fixed – Issue with Bookmark
Fixed – When the file name is too long, the file will not upload during ticket creation or in responses
Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard
Fixed – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page

1.7.80 (Date: April 3, 2024)

Added – Restrict business boxes for specific agents
Added – Ticket search feature in customer portal
Added – MemberPress Integration
Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal
Fixed – Attachment download issue in email piping
Fixed – BetterDocs integration issue
Fixed – Agent Only field isn’t displaying into the ticket
Fixed – Draft Reply approve button issue with attachment
Fixed – There is an issue with exporting the agent report time
Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue
Fixed – The issue with the “Enable Reply from Telegram” button in Telegram
Fixed – The Auto Close Settings are not saving
Fixed – Helpscout ticket migration issue
Fixed – When responding to emails in German, create a new ticket instead of replying.

1.7.72 (Date: January 10, 2024)

Fixed – Notification integration settings issue
Fixed – Displaying an incorrect assigned agent name
Fixed – Links open in same tab issue
Fixed – Telegram reply issue
Fixed – Required functionality is not working in the conditional field
Fixed – Ticket status issue

1.7.7 (Date: December 13, 2023)

Added – Trigger Fluent CRM automation within workflow (Pro)
Added – Agent feedback in ticket response (Pro)
Added – Agent permission for save response as draft
Added – New shortcode for agent title signature in the inbox settings
Added – Custom registration field using hooks
Fixed – Agent can assign ticket without permission
Fixed – The time duration displayed for ticket creation and response creation is inconsistent
Fixed – Open a new thread in email for every response created
Fixed – Translation issue
MySQL orderby security issue fixed

1.7.6 (Date: November 07, 2023)

Improved File Upload
Improved UI

1.7.5 (Date: November 01, 2023)

Fixed – Update and delete customer profile issue
Fixed – Reset avatar issue for customer and agent
Fixed – Ticket id not included in outgoing webhook
Fixed – Update and delete issue in saved reply

1.7.4 (Date: October 31, 2023)

Added – Gutenberg block editor support for customer portal
Added – Option to set additional fields in register form
Added – Agent assigns permission for support staff
Fixed – Added a few missing translations
Fixed – “not contain” condition does not work in the workflow
Fixed – Ticket delete button is only shown in the Pro version
Fixed – Freshdesk migrator issue fixing
Fixed – File upload and view issue for 3rd party
Improved – Ticket ordering in the customer portal
Improved – Implemented 404 page for invalid ticket id

1.7.3 (Date: August 23, 2023)

Added – Option to delete ticket from inside view ticket
Added – Re-design permission page
Added – Report by Product(Pro)
Added – Report by Business Inbox(Pro)
Added – Support RTL email template
Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
Fixed – Tickets page – search not working in some case
Fixed – Issue in Customer Fields required with conditions(Pro)
Fixed – Save as draft in reply ticket not working
Fixed – Manage Customer – upload avatar for customer not working
Fixed – Add media button is not working for wp-editor
Fixed – Attachment not working from email for 3rd party(Pro)
Fixed – The issues in inner sidebar while route changing

1.7.2 (Date: July 17, 2023)

Fixed – Create ticket issue for required fields
Fixed – Edit button in draft mode
Fixed – Add cc or Discard cc button not showing

1.7.1 (Date: July 15, 2023)

File Attachment view issue fixed
remove error_log for debugging

1.7.0 (Date: July 14, 2023)

Added – Effortless draft mode and auto save functionality
Added – Option to set maximum file upload limit
Added – Option to set dedicated business box for webhook(Pro)
Added – Option to set as default business box
Added – Option to set business box in the customer portal shortcode
Added – Option to upload file in the ticket create form
Added – Business box added in the workflow action and condition list (Pro)
Added – Option to merge multiple tickets at the same time
Added – Summary by agent report on the dashboard
Added – Email CC support(Pro)
Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
Added – Zendesk migrator(Pro)
Fixed – Exception handled in route issue
Fixed – Edit reply issue
Fixed – Workflow action ordering issue (Pro)
Fixed – Custom field required in conditional form (Pro)
Fixed – Conditional form rendering issue (Pro)
Fixed – Ticket create using API endpoint (Pro)
Fixed – Freshdesk migrator issue (Pro)
More improvements

1.6.9 (Date: March 16, 2023)

Added – Google reCAPTCHA support
Added – Custom field required or optional (Pro)
Added – Custom field in the workflow condition (Pro)
Added – Saved replies templates in auto ticket close module (Pro)
Added – Saved replies templates in the workflow (Pro)
Fixed – Fluent CRM widget missing issue (Pro)
Fixed – Ticket merge popup issue (Pro)
Fixed – Delete action of manual workflow (Pro)
More improvements

1.6.8 (Date: February 14, 2023)

Added – notify user when agent create a ticket on behalf of them
Fixed – custom fields issues while creating ticket from Fluent Forms
Fixed – issue with Shortcode
Fixed – issue on ticket close
Fixed – Issue with telegram reply (Pro)
Fixed – Support staff not assigned to ticket via workflow (Pro)
Fixed – Frontend agent portal issues (Pro)
Added – Migrate Tickets from Freshdesk (Pro)
Added – Toggle to stop auto close bookmarked tickets (Pro)
More Bug Fixes and Improvements

1.6.7 (Date: November 24, 2022)

Migrate Tickets from JS Help Desk
Agent Assignee Record on Activity
Dynamic Dashboard
Agent Summary Exporter (Pro)
Migrate Tickets from Help Scout (Pro)
WooCommerce Purchase History Widget Redesigned (Pro)
Bug Fixes and Improvements

1.6.6 (Date: October, 2022)

Activity Log Filters
Active Tickets for Products
Waiting Tickets stat on Dashboard
Hourly Reports for tickets activity
New Trigger – Ticket Closed on Automation (Pro)
Close Ticket Silently (without triggering emails)
Migrate Tickets from Awesome Support
Migrate Tickets from SupportCandy
Bug Fixes and Improvements

1.6.5 (Date: August 24, 2022)

Added Auto Close Ticket Module based on ticket inactivity days (Pro)
Improved Saved Replies. Now you can add more replies (Pro)
Styling Improvements
Fixed Few minor issues on integrations

1.6.2 (Date: August 22, 2022)

Fixed fiw minor bugs regarding data sanitizations
Saved Replies issues Fixed
All external links are will open in new tab
Auto Linking linkable contents
Create new ticket flow improved from agent side

1.6.1 (Date: August 19, 2022)

Added – Ticket create action in FluentCRM
Added – FluentCRM list on ticket sidebar
Added – Fluent Support ticket summary in WP Dashboard toolbar
Added – Fluent Support ticket summary in WP Dashboard toolbar
Added – Fluent Support summary WP Dashboard Widget
Fixed – Customer ticket creation page disappear on page reload
Improvement – Security
Improvement – Code Base

1.5.7 (Date: July 07, 2022)

Added – Customer Logout Feature
Added – Customer Password Reset Feature
Added – Avatar Reset Feature
Improvement – Code Base

1.5.6 (Date: May 26, 2022)

Improvement – Code Base
Fixed – Image alignment issue in email template
Fixed – Editor issue inside modal popup
Fixed – Customer avatar doesn’t display in customer portal
Fixed – Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile

1.5.5 (Date: March 02, 2022)

Added – GDPR compliance and WordPress Data-Export API
Added – Today’s stats of tickets
Added – Attachment support in email notification
Added – Ticket moving feature from one mailbox to another
Fixed – Conflict while creating ticket from agent-end in some specific servers

1.5.4 (Date: January 19, 2022)

Added – Email notification on ticket assign
Added – Ticket priority selection in Fluent Forms integration
Added – Customer profile picture changing option in agent area
Added – Customer registration on ticket creation from agent area
Added – WordPress user registration on ticket creation from agent area
Added – Plugin PHP API
Added – Ticket customer changing option from agent dashboard
Added – Missing translations
Authentication Improvements
Fixed – Attachment issue
Fixed – Email notification not sending to customer when agent reply to a ticket

1.5.3 (Date: November 22, 2021)

Preview text issue fixed
Support for Non-Latin chars
Customer Delete Feature added

1.5.2 (Date: November 17, 2021)

File upload bug issue fixed
Ticket priority display issue fixed fixed

1.5.1 (Date: November 16, 2021)

Fix Registration shortcode fixed

1.5.0 (Date: November 16, 2021)

Save notifications improvement
Enforcing hook names convention
The final release for public launch

1.4.6 (Date: November 15, 2021)

UI & UX Improvements
Added Signup and Login Form
Fully Translation Ready

1.4.2 (Date: November 14, 2021)

UI Improvements
Data Syncing Issue Fixed

1.4.1 (Date: November 13, 2021)

Remove Fluent Forms Dependencies
Deep integration with FluentCRM
UI Improvements

1.4.0 (Date: November 12, 2021)

Initial Release

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